Refund policy

Return & Refund Policy

Since we sell consumable products, returns are limited to protect quality and safety.

1. Eligible Return Cases

Wrong product received

Product is damaged or unusable

Product is unopened and unused

2. Return Timeframe

Return requests must be submitted within 48 hours of delivery.

3. Return Process

Send a photo and reason for return via email or WhatsApp. We’ll respond within 1–2 business days.
info@apexos.com
 +2 01006664000

4. Compensation

Refund to original payment method

Free replacement (depending on the case)

5. Return Shipping Costs

We cover costs if the issue is on our side

Otherwise, the customer pays for return shipping